Payment and confirmation
1How to pay?
You may pay by cash on your driver.
2What is confirmation of order?
Voucher sent to passenger e-mail is the confirmation of booking. Voucher contains all the details of your booking.
3May I book for a third party?
Yes. But make sure phone number and e-mail of this passenger are correct. Otherwise passenger will never receive booking confirmation and sms with the travel details.
Change and cancel
1How can I change my order?
Please call +359 896 231 200 to amend the booking. Amendment is possible if the rate remains the same. If the rate changes booking has to be canceled to make a new reservation.
2How can I cancel my order?
Please call +359 896 231 200 to cancel the booking. 24 hour prior cancelation free of penalty. Late cancelation will cause penalty equivalent to the rate of trip. In case if flight is canceled no penalty will be applied.
3Can I cancel one trip if round trip was booked?
Yes, you may cancel one of trips (in accordance with the basic rules of cancelation). 24 hour prior cancelation free of penalty. Late cancelation will cause penalty equivalent to the rate of trip.
Meeting and transfer
1How can I find my driver?
Your driver will be waiting for you with a greeting board bearing your name in the arrivals hall of the airport. For hotels: in the lobby of your hotel. Turn on your cell phone right after landing. If you cannot find the driver, call us +359 896 231 200.
2What happens if my flight is cancelled?
In case of flight cancellation immediately call us +359 896 231 200. In this case you may cancel your transfer order without any penalty.
3What happens if my flight is delayed?
Your driver will be waiting for you even if your flight is delayed. No extra fees will be applied.
4What to do if I have bulky luggage?
Let us know if you have non standard luggage (a bicycle, skis, an invalid carriage etc.) by calling +359 896 231 200.
5What if I'm traveling with my child?
Please inform us if you travel with child.
1If something goes wrong?
Please contact us +359 896 231 200. 24/7 customer support at your service any time.